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Privacy Policy

Last updated: [12/20/2026]

Craft Lab Japan (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, sign up for newsletters, make enquiries, or book tours, workshops, retreats, or accommodation with us.

This policy is written with reference to applicable laws, including Japan’s Act on the Protection of Personal Information (APPI), and, where applicable, international data protection principles.

1. Information We Collect

We may collect the following types of personal information:

a. Information you provide directly

• Name
• Email address
• Phone number
• Nationality or country of residence
• Billing and payment-related information (processed via third-party payment providers) • Booking details (dates, number of participants, preferences)
• Dietary requirements or accessibility needs (only when voluntarily provided)
• Messages or enquiries you send to us

b. Information collected automatically

• IP address
• Browser type and device information
• Pages visited and interaction with our website
• Cookies and similar technologies (see Section 7)

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to enquiries and communicate with you
• To manage bookings, workshops, retreats, and accommodation
• To process payments and deposits
• To send booking confirmations, updates, and essential service-related communications • To send newsletters or marketing communications (only if you have opted in)
• To improve our services, website, and customer experience
• To comply with legal and regulatory obligations

3. Legal Basis for Processing

Where required by law, we process personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract (e.g., fulfilling a booking)
• Compliance with legal obligations
• Legitimate business interests, provided they do not override your rights

4. Sharing of Personal Information

We do not sell your personal information.
We may share your information only when necessary with:

  • Accommodation providers, instructors, guides, or partner operators involved in delivering your booked experience

  • Payment processors (e.g., Stripe or similar services)

  • Email newsletter platforms (e.g., Substack, Beehiiv, or similar)

  • Service providers who support our website or business operations

  • Authorities or legal bodies when required by law

    All third parties are required to handle your information securely and only for the purposes specified.

    5. International Data Transfers

    Your personal information may be processed or stored outside Japan, depending on the services we use (e.g., email or payment providers). In such cases, we take reasonable steps to ensure that appropriate data protection measures are in place.

    6. Data Retention

    We retain personal information only for as long as necessary to:

    • Fulfil the purposes outlined in this policy
    • Meet legal, accounting, or reporting requirements • Resolve disputes or enforce agreements

    When personal information is no longer required, it will be securely deleted or anonymized.

 

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Enable basic website functionality
• Understand how visitors use our site
• Improve performance and user experience

You can control or disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction or updates to your information
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time • Request disclosure of how your information is used

To exercise these rights, please contact us using the details below.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date. Continued use of our services after changes are made constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Craft Lab Japan

Email: hello@craftlabjapan.com